Can the stencils handle high temperatures?
Yes. Our stencils can handle appropriate bake cycles and are ideal for use with heat cured products such as Cerakote and Duracoat. Flash curing is recommended.
When will my order ship?
Orders generally ship the next business day. In some cases, an order may ship the same day if it is placed early enough in the day.
How long does shipping take?
Stencils are shipped USPS Flat Rate. For orders in the United States, it can take 2-3 business days. DuraCoat products are flammable and can only be shipped UPS Ground. Shipping time can vary.
Do you offer Military/ LE discounts?
We treasure our military and public service employees more than most would ever understand. Our very company was established on days off from military, EMS, and fire service careers. That said, it is extremely difficult to provide or verify ones credentials and doing so delays the transaction. Additionally, the discounted savings would be much the same as our other promotions. Therefore, we encourage customers to follow us on social media and take advantage of the discount codes that come available there. If you still prefer to seek a military or public service discount, please email proof of service to email@example.com. We will always strive to take care of our military, law enforcement, ems, and fire service family!
Do you offer bulk discounts?
We currently offer a bulk discount on a case by case basis. The discount is intended for frequent flyers whose carts often exceed $100.00. Registered members also attain savings through our Rewards Program. Other discounts and sales are offered from time to time on our Instagram and Facebook pages.
What is the stores Return and/or Refund Policy?
To combat scammers, we have a strict return and refund policy. We understand that things can happen, and do not dispute that a substandard product could end up in circulation. That said, our products are mass produced in large runs so if something was out of calibration, it would affect many of the same stencil variants and we would be savvy to the situation right away. We are not responsible for you ruining your stencils during the weeding or application process. Please do not attempt to claim a faulty product for your own mishap. If you do believe to have received a faulty product, please email us (firstname.lastname@example.org) with a detailed description and pictures of the problem, as well as your order number. We also ask for your patience and politeness. Treating us like an asshole will not get you any closer to a resolution.
We will not say that missing items cant happen, however we have a very detailed inventory tracking system to ensure validity of such incidents. Any and all claims of missing items will be cross checked with our inventory for discrepancies. Do not attempt to contact us for stencils you ruined during use, or would like a larger quantity of with claims of not receiving them at all.
Do you offer any other shipping options other than Flat Rate?
No. Our Stencils are shipped in the rigid Flat Rate envelopes to help protect them during shipping. If you are the type of person who will complain about the $6 shipping cost, you are also the type of person who will complain about your stencils arriving bent. You are a simple bitch, and keeping you happy is not going to be a major concern of ours.
Are your stencils available on any other websites?
Yes, to better serve our customers, we created a team solely dedicated to our stencil products called Freedom Stencils. You can visit Freedom Stencils at www.freedomstencils.com.